P4 Customer care – communciation

Resources for the Group Training Qualification.

P4 Customer care – communciation

January 31, 2019/in Group Training Qualification /by Sarah Leeves

P3 Customer care excellence

January 31, 2019/in Group Training Qualification /by Sarah Leeves

P2 Exploring the needs of the customers

January 31, 2019/in Group Training Qualification /by Sarah Leeves

P1 Equality, scope and insurance

January 31, 2019/in Group Training Qualification /by Sarah Leeves

Level 6 SWOT analysis

January 31, 2019/in Group Training Qualification /by Sarah Leeves

Lesson 6 Personal development worksheet

January 31, 2019/in Group Training Qualification /by Sarah Leeves

Lesson 6 Growth mindset

January 31, 2019/in Group Training Qualification /by Sarah Leeves

Lesson 6 Growth mindset quiz

January 31, 2019/in Group Training Qualification /by Sarah Leeves

Lesson 3 First impressions and rapport building scenarios

January 31, 2019/in Group Training Qualification /by Sarah Leeves

Lesson 2 Matching the needs of the customers scenarios

January 31, 2019/in Group Training Qualification /by Sarah Leeves